Starlink Satellite Internet SpaceX

SpaceX provides two-way satellite-based internet service (“Services”), receivable with a Starlink dish, Wi-Fi router, power supply and mounts (“Starlink Kit” or “Kit”). The Starlink Kit and Services are novel, under development, and subject to change. Starlink performance goals will be amended by SpaceX from time to time based on experience and innovation.

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Description

SpaceX provides two-way satellite-based internet service (“Services”), receivable with a Starlink dish, Wi-Fi router, power supply and mounts (“Starlink Kit” or “Kit”). The Starlink Kit and Services are novel, under development, and subject to change. Starlink performance goals will be amended by SpaceX from time to time based on experience and innovation.

PERFORMANCE

FIXED SERVICE PLANS

SERVICE PACKAGE Service Availability Latency (ms) Expected Download (mbps) Expected Upload (mbps)

STANDARD ≥99% 25-50 20-100 5-15

BUSINESS ≥99% 25-50 40-220 8-25

BEST EFFORT / RV ≥99% 25-50 5-50 2-10

MOBILE SERVICE PLANS

SERVICE PACKAGE Service Availability Latency (ms) Expected Download (mbps) Expected Upload (mbps)

RECREATIONAL ≥99% <99 5-50 2-10

COMMERCIAL ≥99% <99 40-220 8-25

PREMIUM ≥99% <99 60-250 10-30

Stated speeds and uninterrupted use of Services are not guaranteed. Users may experience higher latencies in regions that are far from Starlink ground stations, or during periods of high load on their user terminal. Actual speeds will likely be lower than the maximum speeds during times of high usage. Starlink may temporarily reduce speeds if our network is congested.

The expected speeds above are based on Priority Access. Users with Basic Access may experience slower speeds and reduced performance compared to Priority Access. Please see our Fair Use Policy for more information on Priority Access, Basic Access and the impacts to your Service Plan.

In the event of a significant and regular shortfall of the internet speeds referenced above that is attributable to Starlink, you may be entitled to legal remedies. If you are experiencing an issue, please contact support by submitting a ticket in your user account. We will make every effort to resolve your issue. However, if cannot, you have the option of turning to the regulatory authority or to a court.

Benefits:

High-speed internet: Starlink promises to provide internet speeds of up to 150 Mbps, which is significantly faster than many traditional satellite and fixed-line internet services. This means you can download and stream content quickly and efficiently.

Low latency: Starlink uses low Earth orbit satellites, which orbit much closer to the Earth than traditional internet satellites. This results in lower latency, meaning that data travels back and forth between your device and the internet much faster.

Easy setup: To use Starlink, all you need is a small satellite dish and a Wi-Fi router. The system is designed to be easy to set up, so you can start using the service quickly and easily.

Rural coverage: One of the most significant benefits of Starlink is that it can bring high-speed internet to areas that have traditionally been underserved or unserved by traditional internet providers. This includes rural and remote areas where traditional internet infrastructure is too expensive or impractical to install.

Global coverage: Starlink's network of low Earth orbit satellites means that it can provide internet access to almost anywhere on the planet, including remote regions and developing countries.

Reliable service: Starlink's satellite internet service is designed to be reliable, with backup satellites in case of service disruptions or outages.

Emergency service: In emergency situations such as natural disasters, Starlink can provide internet access when traditional internet infrastructure is damaged or unavailable.

Future applications: Starlink's network has the potential to support a range of applications, such as remote healthcare, telecommuting, and autonomous vehicles, which require reliable and fast internet connectivity.

Mode of Delivery: Physical, through Konga agent.

When you purchase Starlink satellite internet services, you can expect to receive the following:

A Starlink kit: The kit includes a satellite dish, a Wi-Fi router, a power supply, cables, and a mounting tripod. These components are necessary to set up the service and connect to the internet.

Access to the Starlink network: Once you've set up the Starlink kit, you'll have access to the Starlink satellite network, which provides high-speed internet connectivity from almost anywhere on the planet.

Customer support: Starlink offers customer support via phone, email, and online chat. If you encounter any issues with your service, you can contact the support team for assistance.

Software updates: Starlink regularly updates its software to improve the service's performance and reliability. When you purchase Starlink, you'll receive these updates automatically.

GENERAL EXCLUSIONS

At the time of delivery, the Starlink Kit should be able to connect customers to the Services and to remain intact and operable for a minimum of 12 months after delivery if installation instructions are followed, the Kit is carefully maintained and not subjected to physical damage, extreme weather conditions, or connected to aged or faulty personal devices; and if Services are used within Starlink’s coverage map. Customers must follow installation directions and connect the Starlink dish directly to the mobile network equipment without any additional jumper cables, receptacles, or any other devices aimed at extending the reach of the link between the two components.

Various circumstances may affect the performance of Starlink Kits and Services, including, but not limited to: (a) failure to follow SpaceX instructions; (b) installation environment; (c) angle and/or field of view of the dish; (d) weather; (e) quality of your personal devices; (f) interference by other devices; (g) proximity of other Starlink Kits; (h) quality, condition and positioning of the cables; (i) reliability of power from the grid or problems with customer’s electrical power; (j) improper tower grounding; (k) proximity or location of the customer premise equipment; (l) too many active or parallel network connections (m) fire, flood, wind, lightning, hurricanes, earthquake, or other acts of nature or God; (n) spills of food or liquids on Starlink Kit; (o) misuse, abuse, accident, vandalism, alteration, or neglect; and (p) normal wear and tear or deterioration.

Like other novel technology products, the Starlink Kit will eventually become technologically obsolete. From time to time, customers may need to purchase a newer model for optimal Services. SpaceX may change these Starlink Specifications, the Starlink Kit (including delivered devices via software updates), Services, and Services plans from time to time. Stated speeds and uninterrupted use of Services are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak usage hours.

The Starlink Kit can and may be accessed by SpaceX to perform support actions, request limited diagnostic information, monitor performance, and provide research for improvement purposes.

Description

SpaceX provides two-way satellite-based internet service (“Services”), receivable with a Starlink dish, Wi-Fi router, power supply and mounts (“Starlink Kit” or “Kit”). The Starlink Kit and Services are novel, under development, and subject to change. Starlink performance goals will be amended by SpaceX from time to time based on experience and innovation.

PERFORMANCE

FIXED SERVICE PLANS

SERVICE PACKAGE Service Availability Latency (ms) Expected Download (mbps) Expected Upload (mbps)

STANDARD ≥99% 25-50 20-100 5-15

BUSINESS ≥99% 25-50 40-220 8-25

BEST EFFORT / RV ≥99% 25-50 5-50 2-10

MOBILE SERVICE PLANS

SERVICE PACKAGE Service Availability Latency (ms) Expected Download (mbps) Expected Upload (mbps)

RECREATIONAL ≥99% <99 5-50 2-10

COMMERCIAL ≥99% <99 40-220 8-25

PREMIUM ≥99% <99 60-250 10-30

Stated speeds and uninterrupted use of Services are not guaranteed. Users may experience higher latencies in regions that are far from Starlink ground stations, or during periods of high load on their user terminal. Actual speeds will likely be lower than the maximum speeds during times of high usage. Starlink may temporarily reduce speeds if our network is congested.

The expected speeds above are based on Priority Access. Users with Basic Access may experience slower speeds and reduced performance compared to Priority Access. Please see our Fair Use Policy for more information on Priority Access, Basic Access and the impacts to your Service Plan.

In the event of a significant and regular shortfall of the internet speeds referenced above that is attributable to Starlink, you may be entitled to legal remedies. If you are experiencing an issue, please contact support by submitting a ticket in your user account. We will make every effort to resolve your issue. However, if cannot, you have the option of turning to the regulatory authority or to a court.

Benefits:

High-speed internet: Starlink promises to provide internet speeds of up to 150 Mbps, which is significantly faster than many traditional satellite and fixed-line internet services. This means you can download and stream content quickly and efficiently.

Low latency: Starlink uses low Earth orbit satellites, which orbit much closer to the Earth than traditional internet satellites. This results in lower latency, meaning that data travels back and forth between your device and the internet much faster.

Easy setup: To use Starlink, all you need is a small satellite dish and a Wi-Fi router. The system is designed to be easy to set up, so you can start using the service quickly and easily.

Rural coverage: One of the most significant benefits of Starlink is that it can bring high-speed internet to areas that have traditionally been underserved or unserved by traditional internet providers. This includes rural and remote areas where traditional internet infrastructure is too expensive or impractical to install.

Global coverage: Starlink's network of low Earth orbit satellites means that it can provide internet access to almost anywhere on the planet, including remote regions and developing countries.

Reliable service: Starlink's satellite internet service is designed to be reliable, with backup satellites in case of service disruptions or outages.

Emergency service: In emergency situations such as natural disasters, Starlink can provide internet access when traditional internet infrastructure is damaged or unavailable.

Future applications: Starlink's network has the potential to support a range of applications, such as remote healthcare, telecommuting, and autonomous vehicles, which require reliable and fast internet connectivity.

Mode of Delivery: Physical, through Konga agent.

When you purchase Starlink satellite internet services, you can expect to receive the following:

A Starlink kit: The kit includes a satellite dish, a Wi-Fi router, a power supply, cables, and a mounting tripod. These components are necessary to set up the service and connect to the internet.

Access to the Starlink network: Once you've set up the Starlink kit, you'll have access to the Starlink satellite network, which provides high-speed internet connectivity from almost anywhere on the planet.

Customer support: Starlink offers customer support via phone, email, and online chat. If you encounter any issues with your service, you can contact the support team for assistance.

Software updates: Starlink regularly updates its software to improve the service's performance and reliability. When you purchase Starlink, you'll receive these updates automatically.

GENERAL EXCLUSIONS

At the time of delivery, the Starlink Kit should be able to connect customers to the Services and to remain intact and operable for a minimum of 12 months after delivery if installation instructions are followed, the Kit is carefully maintained and not subjected to physical damage, extreme weather conditions, or connected to aged or faulty personal devices; and if Services are used within Starlink’s coverage map. Customers must follow installation directions and connect the Starlink dish directly to the mobile network equipment without any additional jumper cables, receptacles, or any other devices aimed at extending the reach of the link between the two components.

Various circumstances may affect the performance of Starlink Kits and Services, including, but not limited to: (a) failure to follow SpaceX instructions; (b) installation environment; (c) angle and/or field of view of the dish; (d) weather; (e) quality of your personal devices; (f) interference by other devices; (g) proximity of other Starlink Kits; (h) quality, condition and positioning of the cables; (i) reliability of power from the grid or problems with customer’s electrical power; (j) improper tower grounding; (k) proximity or location of the customer premise equipment; (l) too many active or parallel network connections (m) fire, flood, wind, lightning, hurricanes, earthquake, or other acts of nature or God; (n) spills of food or liquids on Starlink Kit; (o) misuse, abuse, accident, vandalism, alteration, or neglect; and (p) normal wear and tear or deterioration.

Like other novel technology products, the Starlink Kit will eventually become technologically obsolete. From time to time, customers may need to purchase a newer model for optimal Services. SpaceX may change these Starlink Specifications, the Starlink Kit (including delivered devices via software updates), Services, and Services plans from time to time. Stated speeds and uninterrupted use of Services are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak usage hours.

The Starlink Kit can and may be accessed by SpaceX to perform support actions, request limited diagnostic information, monitor performance, and provide research for improvement purposes.

Specification

Overview

Weight 4.2 kg

Processor

Weight 4.2 kg

Display

Weight 4.2 kg

RAM

Weight 4.2 kg

Storage

Weight 4.2 kg

Video Card

Weight 4.2 kg

Connectivity

Weight 4.2 kg

Features

Weight 4.2 kg

Battery

Weight 4.2 kg

General

Weight 4.2 kg

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